Return Policy
At CHIAN METAL PRECISION, we stand behind the quality of our products. If you receive goods that do not meet the confirmed specifications, please review our return and exchange policy below.
1. Return Conditions
Returns or exchanges are accepted under the following conditions:
- The products are defective, damaged, or do not match the confirmed order specifications.
- The claim is reported within 7 days of receipt, with clear photos and a detailed description.
- The products are in their original packaging (where applicable) and have not been further processed or installed.
- Custom-made or semi-custom parts are eligible only for manufacturing defects, not for buyer-side design or specification changes.
2. Return Process
- Contact our sales team by email within 7 days of receiving the goods, including your order number, photos, and description of the issue.
- Our quality team will review the claim and may request additional evidence or samples for inspection.
- Once the claim is approved, we will agree on the solution: replacement, refund, or credit.
- Ship the approved items back to the address provided (see shipping costs below).
3. Refunds
Approved refunds are processed via the original payment method (T/T or L/C). Refunds typically take 7-15 business days to appear after we receive and inspect the returned goods. Refunds are issued for the product value only; original shipping and insurance costs are non-refundable except where the return is due to our error.
4. Exchanges
For defective or incorrect items, we will ship replacements at our cost. Exchange lead time depends on the part and quantity; our sales team will provide a schedule. If replacement stock is unavailable, a refund or credit will be offered instead.
5. Who Pays Shipping?
- Our responsibility (defect/our error): We bear the return shipping cost and the cost of shipping the replacement.
- Customer responsibility (change of mind / order error): The customer bears all return shipping costs, and a restocking fee may apply.
6. Non-Returnable Items
For hygiene, safety, or custom reasons, the following cannot be returned unless defective: custom-made parts produced to buyer's drawings, items beyond the 7-day claim window, and products that have been modified, installed, or damaged through misuse.
7. Contact Us
For any return or exchange request, please contact us:
- Email: chian@gmail.com
- Phone: +86 14778010810